Operations Manager

Max Capacity is a fast-growing web design studio helping small businesses turn outdated, underperforming websites into clean, conversion-driven digital experiences.

We’re looking for an A-player — someone who thrives in fast-moving environments, takes ownership without hand-holding, and wants to help scale a lean, high-performing agency from the ground up.

You’ll work directly with the founders to keep projects on track, clients confident, and the team operating at its best. If you’re excited by systems, growth, and building something with real momentum — this role is for you.

🧩 What You’ll Do

• Project Ownership: Manage web projects from onboarding through to launch.
• Timeline & Deliverables: Own deadlines, set milestones, and ensure the team stays on track.
• Team Coordination: Assign and track tasks across designers, developers, and content collaborators.
• Client Communication: Lead client touchpoints, manage feedback loops, and maintain great relationships.
• Financial Tracking: Support with invoicing, budget tracking, and overall project profitability.
• Process Improvement: Help build and refine systems, templates, and workflows.
• Problem Solving: Proactively flag roadblocks and find smart ways to move forward.

⚙️ What You Bring

• Tool Fluency: Comfortable in ClickUp, Slack, Loom, Google Workspace, and AI tools like ChatGPT and Perplexity.
• Systems Builder: Experience setting up or optimizing project management workflows in ClickUp (dashboards, automations, templates, etc.).
• Prompting Experience (Bonus): You know how to use AI tools to ideate faster, automate tasks, and solve problems.
• Strong Communicator: Able to translate vision into action across clients, creatives, and devs.
• Detail-Oriented: Nothing slips through the cracks — you spot what others miss.
• Calm Under Pressure: You keep people focused and moving — even when timelines shift.

🌍 What It’s Like to Work Here

We’re a startup — things move fast. We value speed, autonomy, clarity, and innovation over perfection. If it can be automated, we’ll find a way. If a system can be better, we’ll improve it.

You’ll work directly with the founders, ship real work, and help shape how we scale — not just execute what's already built. If you're growth-minded, curious, and love solving problems, you'll fit right in.

✅ What You’ll Get

• Remote Flexibility: Work from anywhere on your own schedule — we care about output, not hours.
• Direct Access to Founders: Work side-by-side with the people making decisions and building the business.
• Growth Opportunity: You’ll play a core role in scaling the agency — with space to grow with it.
• Creative Autonomy: If you see something broken, you're empowered to fix it.
• A No-Fluff Culture: We’re intentional, self-aware, and just the right kind of weird.

📋 Hiring Process

1. Intro Chat with Steph
2. Follow-up Interview with Ed + Steph
3. Offer Sent

We move fast and keep it simple.

✍️ Want to Apply?

To apply, please submit your application via VideoAsk. You’ll be asked to:

1. Answer 2 short questions (video, audio, or text — whatever you're most comfortable with)
2. Upload your résumé
3. (Optional) Share any relevant links (portfolio, LinkedIn, etc.)

Here are the questions you’ll be answering:

1. Who are you, and what’s your background?
2. Why do you want to apply for this role at Max Capacity?

Be yourself, be clear, and don’t overthink it — we’re looking for alignment, not perfection.